Welcome to Odyssey Glassware!

We don't make the glass. We make it yours.

General Information

Capacity

Glassware capacities are approximate and should not be used as a standard of measure.

Acknowledgment

Orders are acknowledged if required or whenever questions about artwork,prices, credits, colors, production time, ship date and/or delivery instructions have to be clarified. All orders must be completely understood and clarified before production. We reserve the right to correct an obvious clerical error.

Purchase Order Requirements

When submitting a purchase order with Odyssey, we require the following information:
1. Complete purchase order submitted on COMPANY LETTERHEAD
2. ITEM NUMBER ordered
3. QUANTITY of item ordered
4. Imprint PMS COLORS
5. PLACEMENT of imprint on the item: (1 Side) (2 Sides) (Wrap)
(Opposite the handle)(RH or LH, Right or left handed)
6. Complete SHIP TO information
7. CONTACT number

Inventory Availability Quotes

Inventory availability is based on current quantities available at the immediate time of quote. These quantities can change without notice and can only be guaranteed and mortgaged with receipt of a firm purchase order.

Production Time

Normal production time after receipt and approval of purchase order and approval of artwork is 7 business days for reorders and 10 business days for new orders.

Rush Delivery

1, 3, and 5 day rush deliveries are available. Contact Customer Service to find out what rush options, if any, are available on your order. We will try to accommodate rush orders whenever possible.

Pricing:

Screen Charges
There is a $47.50 (V) screen charge per imprint color for direct screen printing. This applies to the first order of each new design, and covers press set up and processing costs.
Additional Colors Run Charge Per Piece:

Additional Color Run Charges Chart

Copy Changes
There will be a $32.50 (V) charge per color for direct screen printing. If both item and copy are changed, new screen charges will apply. The minimum quantity per copy is 36 pieces.
Repeat Orders
There will be no additional screen charges for the same design on the same item(s) if reordered within two calendar years. After two years, screen charges will apply. We cannot guarantee exact color matches on repeat orders Due to changes in the pigment- no claims will be accepted.
Screen Color Change
Changing from a ceramic imprint to a metallic imprint or vice versa will be $47.50 (V).
Screen Conversion Charges
An identical design applied to a different item incurs a new screen charge.

Trademarks

You must own the intellectual property rights to the artwork or copy submitted for imprint or be authorized by way of assignment to submit the art or copy. By submitting artwork or copy, you and your client agree that you are in compliance with all laws related to trademark, copyright, and all other intellectual property rights in the artwork or copy submitted. Odyssey disclaims all liability for noncompliance with these laws.

Proofs (Art Approvals)

A courtesy fax or e-mailed artwork proof is sent with every new order. This is exactly how your imprint (size, placement and copy) will appear on the item you are purchasing. This is your last opportunity to make any changes to your artwork before your order goes to production. Pay particular attention to spelling, phone numbers, size and positioning of your layout. Written approval must be received at our factory within 24 hours before production will begin. Any delay in returning this art approval may result in adjustment to the shipping date. Changes to your art proof not due to our error will incur a $20.00 (V) art change charge.

Size and Position of Artwork

Your order must clearly state if your artwork is 1 side, 2 sides, or wraparound. Also, state if the art is to exact size or should be reduced or enlarged. If instructions are not clearly stated, we will use our best judgment. Imprints using glass and ceramic enamels must be 2 cm from the lip of the mug or glass due to FDA guidelines. Please take this into consideration if your art is to be vertically centered we may be required to reduce its size. If specifications are not given for artwork sizing, no claim will be honored for incorrect sizing. Certain glassware products have a “seam” opposite the handle. Due to this “seam” we do not recommend a wraparound imprint. Artwork on some items such as martini glasses and brandy snifters will be altered in appearance due to the taper, shape or radius of the item.

Wrap-Around or Opposite Side Imprint

A double sided imprint has two imprints on opposite sides of the mug or glass.There is no additional charge for 1 color designs on most items in our catalog when direct screen imprinting the same color on the opposite side. Metallic imprints, decal printing and some irregular shapes require a special quote from the factory for opposite side imprinting.

A wrap imprint is a imprint stretching from one side of the mug almost completely across to the other side, we offer partial wraps as well.

double sided imprint v wrap imprint

Commercial Use

If being used in a restaurant or commercial setting a high temperature ink is recommended. The additional charge is 0.62(R) per piece and per color.

Imprint Colors

Please specify PMS number for imprint color(s) on the order. We offer many standard colors, but some colors such as Rhodamine Red, Rubine Red, hot pink and bright purple, cannot be achieved with the ceramic color palette available for high firing on glass and ceramics. If you choose one of these colors, we will contact you for an alternate choice. PMS colors are for reference only and will vary based on substrate and firing conditions.

Imprint Color Prices

We do not guarantee exact color matches due to the nature of the firing process, and because variations can occur due to substrate color, opacity, and other factors. Because of the nature of ceramic enamels, we cannot guarantee exact matches from pre-production sample to the production run. Satin Etch is a popular imprint color often used on glassware. This is a screen printed application. Odyssey does not employ a deep etch process. Leaded enamels are dishwasher safe, except for PMS 871, 877, Metallic Gold and Metallic Silver.

Visit Art Specs & Color Guide for more information.

 

Multi-Color Design Registration

When multiple colors are used in a design, a variance of +/- 1/16” may occur and is considered acceptable. Tighter registration can be achieved by the use of a decal, but will require a special quote and additional lead time. Decals are applied by hand and variation of position will occur. Exact straightness and positioning cannot be guaranteed and slight variations are considered acceptable.

Decals (1 hour minimum art time @ $47.50)

If a multicolor design with tight registration requires a decal to achieve the desired result, there will be an up-charge to our normal pricing and production will require additional lead time. The minimum order for decals is 144 pieces with +/- 10%. Production is about 4–6 weeks. In addition to the price of an item in 1 color, add the following charges to the quantity specified accordingly:
*Special quotes are necessary for higher quantities. Re-orders of less than 1008 pieces will incur set-up charges at $20.00 (V) per color. Proof and Preparation Charge: $37.50 (V) per color in addition to screen charge of $47.50 (V) per color plus any necessary art charges. Decal proof and preproduction sample charges will not be credited to any production charges.

Decal * 4-color Process

Minimum orders are 504 pieces. A pre-production approval must accompany all decal orders before final production begins. Special pricing must be obtained on 4-color process. Set-up can run from $300–500. Complicated artwork requiring extensive amount of art time will incur a charge of $47.50(V) per hour. We reserve the right to determine what is complicated artwork.
Delivery time is 4-6 weeks. Due to the nature of production processes, slight variations and small imperfections in ceramic ware and glassware are not considered flaws. Variation in raw and firing temperatures may result in variations in size, shape, glaze color, etc. and these conditions are within acceptable industry standards.

Personalization

Minimum quantity for personalization is 24 pieces with an order of 36 pieces. A complete typed alphabetical list of names must be submitted. To determine pricing, add $2.75 (V) per personalization to regular catalog pricing. Add $3.75 (V) for metallic personalizations. Personalization is not available at promotional pricing and lead time is 3 weeks for fulfillment. Personalization color may not always match the imprint color.

Metallic Gold, Platinum or Copper Imprints

For metallic gold, platinum or copper imprint add $0.88 (V) per piece per side, up to 3 square inches of coverage. Same pricing applies to microwave safe metallic gold and copper imprints. This is in addition to the regular imprint color charge. If the imprint exceeds 3 square inches of coverage, add $0.16 (V) per piece per square inch. Metallic imprints may wear off with use and are not recommended if you require lasting permanence. We reserve the right to change prices at any time according to current market conditions. Metallic imprints are not dishwasher safe.

Microwave Safe Metallic Imprints

Microwave safe gold and copper metallic imprints are available upon request. If you desire this process, “microwave safe” must appear on your order, or we will use our regular metallic imprint. Pricing for microwave safe metallics is the same as standard metallics. Microwave safe metallic imprints can vary slightly from the appearance and shine of standard metallics. Microwave safe metallic imprints may wear off with use and are not recommended if you require lasting permanence. We reserve the right to change prices at any time according to current market conditions. Microwave safe metallic imprints are not dishwasher safe.

Halo, Cap, and Crown

Gold, Platinum, or Copper Halo - add $0.55 (V) per piece

Gold, Platinum, or Copper Cap 3/16" - add $0.94 (V) per piece

Gold, Platinum, or Copper Crown 3-16" inside and out - add $1.88 (V) per piece

Inserts

Inserts can be placed for $0.19 (V) per piece providing they require no bending or folding and will survive the heat of the product coming directly from the lehr. Inserts must be easily dropped into the item/packaging without extra labor. Production will not begin until we receive the inserts.

Spec/Pre-Production Samples

Speculative/pre-production samples are available at $37.50 (V) per color, plus normal artwork and screen charges. If an order of 288 pieces requires no alterations to the original request, the art and screen charges will remain the same. Sample charges will be credited toward the order with the exception of decal proof and pre-production samples. Any changes to the original instructions for any speculative samples will incur additional non-refundable art, screen, and sampling charges. Slight variance should be accepted between sample proof and actual production due to the nature of different batching, ink, processing, firing, and other conditions. Orders calling for speculative/pre-production sample prior to production are not considered final until the sample is approved. This process can effect inventory commitments for that order and ship dates will be adjusted based on the date of sample approval.

Special Quotations

Contact factory for pricing for special packaging, non-catalog items or large quantity orders. Minimum order for special orders of non-stock glass or ceramic items is 144 pieces. Price quotation will be confirmed to you in writing.

Special Pricing Note

All prices listed in this catalog are based upon labor and material costs at the time of the printing. Pricing on all products is invoiced to the third place to the right of the decimal point. No allowance will be made for outdated catalogs or incorrect industry web sites and all pricing is subject to change.

 

Credit Card Charges

Due to increasing bank fees, beginning 11/01/15 we have found it necessary to charge a 3% fee on all credit card charges.

 

Phone Orders / Order Changes / Order Cancellations / Purchase Orders

Phone orders, order changes and cancellations must be followed up in writing by fax. Charges incurred prior to change or cancellation of an order will be invoiced accordingly. Odyssey is not responsible should a duplicate shipment occur due to customer revising a Purchase Order (P.O.) without referencing original P.O. “No terms or conditions of purchase orders different from the terms and conditions of Creditor (seller) will become part of any sales agreement, purchase orders or other documents unless specifically approved in writing by Creditor (seller).” Electronic purchase orders must be confirmed to be considered valid, and ship date is generated based on confirmation date, NOT order date.