General Information
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Capacity
Glassware capacities are approximate and should not be used as a standard of measure.
Special Pricing Note
Odyssey makes every effort to assure accurate pricing is displayed on our websites and quoted to you by our team, however occasional pricing, typographic, and calculation errors may occur (we’re only human after all). We reserve the right to correct any errors of this nature and update pricing at any time with or without notice. Pricing discrepancies between your submitted purchase order and our current pricing will be corrected and shown on your order acknowledgement.
Inventory & Quoting
Though we do carry a selection of popular glassware and ceramic mugs, many of the items we offer are not stocked in our warehouse. Orders submitted for items not stocked at our facility or items that are currently out of stock can be ordered in for you with a submitted purchase order to us. Inventory availability is based on current quantities available at the immediate time of quote. These quantities can change without notice and can only be guaranteed and mortgaged with receipt of a firm purchase order. All and any pricing can change at any given time, with or without notice. We reserve the right to change the pricing at any time. While we do our best to ensure accurate and updated pricing, suppliers do send out sporadic price updates throughout the year that we must abide by.
Special Quotations
Contact customer service for pricing on special packaging, non-catalog items, or large quantity orders. Minimum order quantity for all special orders of non-stock items is 144 units. Purchase orders for special order items cannot be cancelled once the ware ships out from the manufacturer. Please be sure your customer is fully committed to the order prior to placing a purchase order for a special order items. Price quotation will be confirmed to you in writing.
Submitting Your Order
A submitted purchase order form is required for us to begin processing your order. We cannot accept verbal orders or orders submitted as written text in an email. All orders can be submitted either via email or fax. Please be sure to double check your purchase order form for accuracy and assure with your customer that all information is finalized and correct. Please note that your ship date is generated based on confirmation date, not order date. Once an order is submitted to us, a work order is created and sent to the art department for proofing. Changes made to your order after submission may be subject to an additional charge if reproofing your order is required. Odyssey is not responsible should a duplicate shipment occur due to customer revising a purchase order without referencing the original purchase order number. No terms or conditions of purchase orders different from the terms and conditions of creditor (seller) will become part of any sales agreement, purchase orders or other documents unless specifically approved in writing by creditor (seller). Should your company not use a purchase order system, feel free to download our generic purchase order form for submitting your order.
Repeat Orders
There will be no additional screen charges for the same design on the same item(s) if reordered within two years of your previous order. After two years, screen charges will apply. Repeat orders for in-house spot color decals are subject to a $20V setup charge. We can’t guarantee exact color matches on repeat orders due to changes in the pigment. No claims will be accepted.
Order Proofing
Every new order receives an Artwork Proof. This is exactly how your imprint (size, placement and copy) will appear on the item you are purchasing. This is your last opportunity to make any changes to your artwork before your order goes to production. Pay particular attention to spelling, phone numbers, size and positioning of your layout. Written approval must be received at our factory within 24 hours before production will begin. Any delay in returning this art approval may result in adjustment to the shipping date. Changes to your art proof not due to our error will incur a $25V art change charge.
Production Time
Standard production time for a single stock color direct screen print is 7 business days after art approval or 5 business days for reorders that do not require proof approval. In-house spot color decals have a standard production time of 2-4 weeks after art approval and all outsource decals take about 4-6 weeks to produce. Production time may increase based on the number of imprint colors in your artwork. Current production times are based on our current workload. If your order is time sensitive, please be sure to reach out to our customer service team to assure we can meet your delivery date.
Rush Service
Same day, 1, 2, 3, 4 and 5 day rush production services are available. Each rush service fee is based per color. Proofs are not provided on rush jobs. Contact Customer Service to find out what rush options, if any, are available for your specific order. We will try to accommodate rush orders whenever possible.
Order Cancellation
Orders may be cancelled at any point prior to production beginning. Charges incurred prior to order cancellation (including but not limited to typesetting, art changes, and screen charges) will be invoiced accordingly. Cancellations made verbally must be followed up in writing via e-mail or fax as we do not accept any verbal requests. Purchase orders for special order items or large quantity orders for items not currently in stock cannot be cancelled once the ware is shipped out to us from the manufacturer. By submitting a purchase order with us, you agree to these terms.
Returns / Refunds
If you are not fully satisfied with your order, you must contact us within 30 days of it shipping out of our factory for us to review. Pictures will need to be submitted along with a description of why you would like a return or redo. All returns are subject to validation.
Halos & Cap Bands
We offer gold and platinum halos (top of lip only) and cap bands (3/16″ lip coverage) for most items as an elegant solution to decorating your ware without the use of or in conjunction with a screen printed logo or design. Halos and cap bands use precious metal decorating and should be considered hand wash only for the longest life of the decoration. Gold and platinum prices fluctuate and price and availability are subject to change.
| Setup & Charges | 36 Units | 72 Units | 144 Units | 288 Units | 576 Units | 1008 Units |
|---|---|---|---|---|---|---|
| Gold or Platinum Halo (Per Piece) | $1.125V | $1.125V | $1.125V | $1.125V | $1.125V | $1.125V |
| Gold or Platinum Cap Band (Per Piece) | $1.25V | $1.25V | $1.25V | $1.25V | $1.25V | $1.25V |
Spot Color Screen Printing
Direct spot color screen printing is our most affordable deco process available. Combined with leaded enamel or high temp enamel (vitrified items only) inks, this is the most durable printing process we offer. This process is an excellent choice for single-color artwork or multi-color artwork with ample spacing between colors. For artwork with tight registration, an in-house spot color decal process may be necessary to print your artwork accurately.
| Setup & Charges | 36 Units | 72 Units | 144 Units | 288 Units | 576 Units | 1008 Units |
|---|---|---|---|---|---|---|
| Setup Charge (Per Color) | $50V | $50V | $50V | $50V | $50V | $50V |
| First Imprint Color (Per Piece) | Included | Included | Included | Included | Included | Included |
| Each Additional Color (Per Piece) | $0.90R | $0.72R | $0.62R | $0.62R | $0.62R | $0.62R |
| Second Side Run Charge (Per Piece | $0.90R | $0.72R | $0.62R | $0.62R | $0.62R | $0.62R |
| High Temp Ink Per Color (Per Piece) | $0.90R | $0.72R | $0.62R | $0.62R | $0.62R | $0.62R |
In-House Spot Color Decals
Our decal application process uses the same inks and firing techniques as a direct screen print, but is first printed on a substrate and hand-applied to the ware. This process allows for much tighter registration of colors with little sacrifice to durability. Please note that in-house spot color decals have a minimum order of 144 units, however we do offer lower minimums for single-color prints on items that do not allow direct screen printing such as martini glasses.
| Setup & Charges | 36 Units | 72 Units | 144 Units | 288 Units | 576 Units | 1008 Units |
|---|---|---|---|---|---|---|
| New Order Setup (Per Color) | $50V | $50V | $50V | $50V | $50V | $50V |
| Reorder Setup (Per Color) | $20V | $20V | $20V | $20V | $20V | $20V |
| First Imprint Color (Per Piece) | Included | Included | Included | Included | Included | Included |
| Each Additional Color (Per Piece) | N/A | N/A | $0.68R | $0.65R | $0.65R | $0.65R |
| 1-Side Application (Per Piece) | $1.10R | $1.10R | $1.10R | $1.05R | $0.98R | $0.88R |
| 2-Side/Wrap Application (Per Piece) | $1.63R | $1.63R | $1.63R | $1.57R | $1.48R | $1.38R |
| High Temp Ink Per Color (Per Piece) | N/A | N/A | $0.68R | $0.65R | $0.65R | $0.65R |
Outsource Decals
Spot color artwork that we cannot print in house, process color artwork, or artwork that may be more affordable with an outsource process (such as large-quantity orders) will utilize an outsource decal process. Since these decals are not created in house, pricing for both setup and printing varies and each job will need to be quoted individually. Please reach out to our customer service team prior to placing your order should you think your artwork may need an outsource decal quote.
Full color Digital Printing
Full color digital printing uses process color (CMYK) to create a near limitless number of colors, eliminating the need for pre-mixed inks and allowing for printing both solid spot color art and photographic images alike. Unlike the enamel inks used for spot color screen printing, process color printing uses UV-cured organic inks which are not recommended for commercial use, but are an excellent choice for promo products, retail shops, events, and more!
| Setup & Charges | 36 Units | 72 Units | 144 Units | 288 Units | 576 Units | 1008 Units |
|---|---|---|---|---|---|---|
| Setup Charge (One Time) | $62.50V | $62.50V | $62.50V | $60.52 | $60.52V | $60.52V |
| Process Color Run Charge (Per Piece) | $2.92R | $2.92R | $2.92R | $2.92R | $2.92R | $2.92R |
At this time, full color digital printing is only available for the following items: 513 Libbey 16 oz Mixing Glass, 209 Libbey 16 oz Beer Can Glass, 64-AMB 64 oz Amber Growler, and the 2020 series M-Ware 24 oz Stainless Steel Bottle. Click here to view all products available for this printing method.
Available Ink Types
| Ink Type | Durability | Substrate | Dishwasher Safe | Handwash Only | Microwave Safe | Commercial Use | Prop 65 Compliant |
|---|---|---|---|---|---|---|---|
| Leaded Enamel | ★★★★ | Glass & Ceramic | Yes | No | Yes | Yes | No |
| Lead Free Enamel | ★★★ | Glass & Ceramic | Yes | Recommended | No | No | Yes* |
| High Temp Enamel | ★★★★★ | Vitrified Stoneware & Porcelain | Yes | No | Yes | Yes | No |
| Organic Ink | ★ | Glass, Ceramic, Stainless Steel, Plastic | No | Yes | No | No | Yes |
| UV Organic Ink | ★★★ | Glass, Ceramic, Stainless Steel | Yes | Recommended | Yes | No | Yes |
| Iridescent Ink | ★★ | Glass & Ceramic | No | Yes | No | No | |
| Standard Metallic | ★ | Glass & Ceramic | No | Yes | No | No | No |
| Microwave Metallic | ★ | Glass & Ceramic | No | Yes | Yes | No | No |
We offer several types of ink suited for various items, applications, and customer needs. Some inks are not available for certain substrates and others may not be suitable for certain situations. To make sure you’re ordering the correct ink for your or your customer’s needs, please see the below chart. For additional information on available inks and our available color options, take look at our Art Specs & Color Guide page here.
High Temp Inks
High temperature inks are available for use with vitrified ceramics and porcelain items only. These inks allow us to use a high-temp firing process for an imprint built to withstand daily restaurant use and washing in commercial dishwashers. The use of high temp inks is recommended for all foodservice orders.
Imprint Colors
Please specify PMS number for imprint color(s) on the order. We offer many standard colors, but some colors such as Rhodamine Red, Rubine Red, hot pink and bright purple, cannot be achieved with the ceramic color palette available for high firing on glass and ceramics. If you choose one of these colors, we will contact you for an alternate choice. PMS colors are for reference only and will vary based on substrate and firing conditions.
We do not guarantee exact color matches due to the nature of the firing process, and because variations can occur due to substrate color, opacity, and other factors. Because of the nature of ceramic enamels, we cannot guarantee exact matches from pre-production sample to the production run.
Satin Etch is a popular imprint color for glassware. While satin etch does give the look and feel of an etch, Odyssey does not employ a deep etch process. Leaded enamels are dishwasher safe, except for PMS 871, 877, Metallic Gold and Metallic Silver. Visit our Art Specs & Color Guide for more information.
https://www.odysseyfl.com/art-specs-and-color-guide/
Spec (Pre-Production) Samples
Speculative/pre-production samples are available at $37.50V per color, plus normal artwork and screen charges $50V per color. If an order requires no alterations to the original request, the art and screen charges will remain the same and no additional charges will apply to your full production order. Sample charges will be credited toward the order with the exception of decal proof and pre-production samples. Any changes to the original instructions for any speculative samples will incur additional non-refundable art, screen, and sampling charges. Slight variance should be accepted between sample proof and actual production due to the nature of different batching, ink, processing, firing, and other conditions. Orders calling for speculative/pre-production sample prior to production are not considered final until the sample is approved. This process can effect inventory commitments for that order and ship dates will be adjusted based on the date of sample approval.
Personalization
Minimum quantity for personalization is 24 pieces with an order of 36 pieces. A complete alphabetical list of names must be typed and submitted. To determine pricing, add $3.66 (V) per personalization to regular catalog pricing. Add $5.24 (V) for metallic personalization. Personalization is not available at promotional pricing and lead time is 3 weeks for fulfillment. Personalization color may not always match the imprint color.
| Personalization Charges | Cost Per Piece |
|---|---|
| Standard Ink Personalization | $2.75V |
| Metallic Ink Personalization | $3.44V |
| Less Than Minimum Fee | $32.50V |
Portion Control
Pour line placement/printing is a no-cost service provided with all orders should you like to indicate a specific pour volume on your glassware. Using either your artwork, our premade graphics for pour lines, or something as simple as a line or a dot, we’re capable of marking a specific height on glassware as an indicator for specific volumetric measurements. Range of available measurements vary with each individual glass. Exact measurements cannot be guaranteed and a variance of up to +/- 0.5 oz may occur.
Inserts
We can place inserts for $0.416 (V) per piece providing they require no bending or folding and will survive the heat of the product coming directly from the lehr. Inserts must be easily dropped into the item/packaging without extra labor. Production will not begin until we receive the inserts.
Size and Position of Artwork
Your order must clearly state if your artwork is 1 side, 2 sides, or wraparound. Also, state if the art is to exact size or should be reduced or enlarged. We’ll use our best judgement if instructions are not clearly stated. Imprints using glass and ceramic enamels must be 2 cm from the lip of the mug or glass due to FDA guidelines. Please take this into consideration. If your art is to be vertically centered we may be required to reduce its size.
If specifications are not given for artwork sizing, no claim will be honored for incorrect sizing. Certain glassware products have a “seam” opposite the handle. Due to this “seam” we do not recommend a wraparound imprint. Artwork on some items (such as martini glasses and brandy snifters) will be altered in appearance due to the taper, shape or radius of the item.
Wrap-Around or Opposite Side Imprint
A double sided imprint has two imprints on opposite sides of the mug or glass. There is no additional charge for 1 color designs on most items in our catalog when direct screen imprinting the same color on the opposite side. Metallic imprints, decal printing and some irregular shapes require a special quote from the factory for opposite side imprinting.
A wrap imprint is a imprint stretching from one side of the mug almost completely across to the other side, we offer partial wraps as well.
Multi-Color Design Registration
A variance of +/- 1/16” may occur and is considered acceptable when multiple colors are used in a design. Tighter registration can be achieved by the use of a decal, but will require a special quote and additional lead time. Decals are applied by hand and variation of position will occur. Exact straightness and positioning cannot be guaranteed. Slight variations are considered acceptable.